FAQ

Arielle Shoshana happily accepts returns of unopened merchandise within 30 days of purchase for orders placed within the United States. We apologize, but we are not currently able to provide returns for Canadian orders. All Canadian sales are currently final sale.

We apologize, but we cannot accept returns of opened products in order to guarantee product authenticity.  We are happy to provide samples of all purchases so you can make sure you love your new fragrance before opening the box. 

Please expect up to 4-6 business days for order processing, and an additional 1-3 business days for delivery. Thank you so much for your patience. We apologize in advance for any such delays and will keep you updated every step of the way. When your order has shipped, you will receive a confirmation email with your tracking number.

Please make sure your shipping address is correct. Orders that are returned to us because of an invalid address may be reshipped at your expense.

After an order has been confirmed by the carrier as delivered to the shipping address, we cannot be held responsible for lost or stolen packages. Since we cannot provide a refund or replacement for lost or stolen packages, please choose a secure delivery address. We are not able to offer any refunds or replacements for products damaged after delivery. Thank you for your understanding.

For returns or exchanges of online orders, please email us at info@arielleshoshana.com to let us know that you would like to make a return or exchange. We will respond to your email with a return label. The cost of your return label will be deducted from your refund. We will issue a refund for undamaged, unopened products within 1 business day of receiving your return. Processing times for your refund may vary depending on your bank or Paypal.

Please note that we cannot process your refund until we have received your return package. If your return package has been lost or misdelivered by the shipping carrier, the package will need to be located before we can process your refund. If you have any questions, please contact us at info@arielleshoshana.com.

Where is your store located?

2920 District Ave, #145, Fairfax, Virginia 22031

What are your hours?

11 AM-7 PM Monday-Saturday

11 AM-5 PM Sunday

Take our quiz! Or please feel free to send us an email (info@arielleshoshana.com) with a description of the signature scent you're seeking, and we'll email back some suggestions!

We would be happy to evaluate your fragrance brand. Please email your press kit and sell sheet to info@arielleshoshana.com. Please ship any products for consideration to:

Arielle Shoshana

2920 District Avenue

Suite #145

Fairfax, Virginia, 22031

We are happy to offer 3 complimentary samples in-store and with online orders. If there is a specific sample you'd like with your order, please list it in the "order notes" box after adding a product to your cart, or email us at info@arielleshoshana.com.

Please expect up to 4-6 business days for order processing, and an additional 1-3 business days for delivery.

We are only able to ship to the U.S. and Canada at this time. We're so sorry, but we currently cannot ship to any international destinations other than Canada.

All of our fragrances are 100% unisex(y), and can be enjoyed by any gender!

The majority of our fragrances contain both natural and synthetic ingredients. The synthetic ingredients used in perfumery undergo extensive testing for safety and allergenic potential by IFRA (the International Fragrance Association). However, we do carry several all-natural fragrances from brands including Ormaie and Lake & Skye.

Layering your fragrance with a matching or unscented body product is a great way to increase its lasting power. We have fantastic body washes, hair mists, and lotions you can pair with your perfumes.

Perfume can last longer on clothing than on skin, so we recommend spraying your clothing as well.

We also endorse Fragrance Lock, an excellent product that works as a fixative for your fragrance, available at many drugstores.

"Eau de..." refers to the concentration of fragrance oil in a perfume. The traditional definitions:

Eau de Toilette: 4-10% concentration of fragrance oil

Eau de Parfum: 8-15% concentration of fragrance oil

Parfum/Extrait: 15-25% concentration of fragrance oil

Eau de Toilette is the lightest version of a fragrance, Eau de Parfum is the standard fragrance concentration, and Parfum/Extrait is the strongest and most long-lasting concentration.

If protected from heat, humidity, or direct sunlight, perfume can last decades. To maximize the life of your fragrances, we recommend that you do not store them near a window or in the bathroom (showers/baths cause the temperature of the room to fluctuate).

We do not - our specialty is curating the best niche perfumes.

Repeated exposure to the same fragrance can result in a decreased ability to perceive the fragrance, called "nose blindness". The best way to avoid this is by rotating your perfumes, or taking a quick break from your favorite fragrance.

This Privacy Policy describes how Weinberg & Daughter LLC (“Arielle Shoshana” or “we” or “us”) treats the information that we collect through our website located at www.arielleshoshana.com (the “Site”) and how we use that information. This Privacy Policy does not apply to any information that we collect by other means. If you have any questions about our Privacy Policy, please contact us at info@arielleshoshana.com. This Privacy Policy applies to the services and products offered by Arielle Shoshana, as well as any other applications, content or features that we may from time to time offer on our website. Please read this privacy policy carefully and review it often because it may change. By using this website and accepting the Terms of Use, you agree to this Privacy Policy. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, phone number, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the information that we collect for billing purposes, to fill your orders, and to streamline our services to better serve you. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at info@arielleshoshana.com. Alternatively, if you receive materials from us by email you can make use of the “opt out” or “unsubscribe” provision in our communications so that we know that you no longer wish to receive any materials from us.

We are not working with influencers at this time. Feel free to email us at info@arielleshoshana.com with your channels, following, etc, should this change down the road.