Arielle Shoshana happily accepts returns of unopened merchandise excluding The Long Weekend set within 30 days of purchase for orders placed within the United States. For sanitary reasons, we cannot accept returns of The Long Weekend sets. We apologize, but we are not currently able to provide returns for Canadian orders. All Canadian sales are currently final sale.
We apologize, but we cannot accept returns of opened products in order to guarantee product authenticity.We are happy to provide samples of all purchases so you can make sure you love your new fragrance before opening the box.
Please expect up to 4-6 business days for order processing, and an additional 1-3 business days for delivery. Thank you so much for your patience. We apologize in advance for any such delays and will keep you updated every step of the way. When your order has shipped, you will receive a confirmation email with your tracking number.
Please make sure your shipping address is correct. Orders that are returned to us because of an invalid address may be reshipped at your expense.
After an order has been confirmed by the carrier as delivered to the shipping address, we cannot be held responsible for lost or stolen packages. Since we cannot provide a refund or replacement for lost or stolen packages, please choose a secure delivery address. We are not able to offer any refunds or replacements for products damaged after delivery. Thank you for your understanding.
For returns or exchanges of online orders, please email us at email@example.com to let us know that you would like to make a return or exchange. We will respond to your email with a return label. The cost of your return label will be deducted from your refund. We will issue a refund for undamaged, unopened products within 1 business day of receiving your return.
Processing times for your refund may vary depending on your bank or Paypal. Please note that we cannot process your refund until we have received your return package. If your return package has been lost or misdelivered by the shipping carrier, the package will need to be located before we can process your refund. If you have any questions, please contact us at firstname.lastname@example.org.
We are happy to offer 3 complimentary samples in-store and with online orders. If there is a specific sample you'd like with your order, please list it in the "order notes" box after adding a product to your cart, or email us at email@example.com.
We would be happy to evaluate your fragrance brand. Please email your press kit and sell sheet to firstname.lastname@example.org. Please ship any products for consideration to:
2920 District Avenue
Fairfax, Virginia, 22031
We are only able to ship to the U.S. and Canada at this time. We're so sorry, but we currently cannot ship to any international destinations other than Canada.
We provide free shipping on all $75+ orders in the United States. Free shipping is not available for Canadian orders at this time.
Please expect up to 4-6 business days for order processing, and an additional 1-3 business days for delivery.
Our fragrances contain both natural and synthetic ingredients. The synthetic ingredients used in perfumery undergo extensive testing for safety and allergenic potential by IFRA (the International Fragrance Association).
All of our fragrances are 100% unisex(y), and can be enjoyed by any gender!
Layering your fragrance with a matching or unscented body product is a great way to increase its lasting power. We have fantastic body washes, hair mists, and lotions you can layer with your perfumes.
Perfume can last longer on clothing than on skin, so we recommend spraying your clothing as well.
If protected from heat, humidity, or direct sunlight, perfume can last decades. To maximize the life of your fragrances, we recommend that you do not store them near a window or in the bathroom (showers/baths cause the temperature of the room to fluctuate).
We do not! Instead, we curate the best niche perfumes.
Repeated exposure to the same fragrance can result in a decreased ability to perceive the fragrance, called "nose blindness". The best way to avoid this is by rotating your perfumes, or taking a quick break from your favorite fragrance.
We do not send product to influencers.