Due to delays caused by COVID-19, please expect up to 4-6 business days for order processing, and an additional 1-3 business days for delivery. Thank you so much for your patience with these longer shipping times. We’re doing everything we can to get your fragrances delivered ASAP! We apologize in advance for any such delays and will keep you updated every step of the way. When your order has shipped, you will receive a confirmation email with your tracking number. Please make sure your shipping address is correct. Orders that are returned to us because of an invalid address may be reshipped at your expense. 

For returns or exchanges of online orders, please email us at info@arielleshoshana.com to let us know that you would like to make a return or exchange. We will respond to your email with a return label. We will issue a refund for undamaged, unopened products within 1 business day of receiving your return. Processing times for your refund may vary depending on your bank or Paypal. Please note that we cannot process your refund until we have received your return package. If your return package has been lost or misdelivered by the shipping carrier, the package will need to be located before we can process your refund. If you have any questions, please contact us at info@arielleshoshana.com

After an order has been confirmed to have been delivered to the correct shipping address by the shipping carrier, we cannot be held responsible for lost or stolen packages. Since we cannot provide a refund or replacement for lost or stolen packages, please choose a secure delivery address. Thank you for your understanding.