We apologize, but we currently do not ship internationally due to recent USPS restrictions on perfume. If you are experiencing any issues with your order shipment, please contact us at info@arielleshoshana.com.

Please make sure your shipping address is correct. Orders that are returned to us because of an invalid address may be reshipped at your expense. After an order has been confirmed to have been delivered to the correct shipping address by the shipping carrier, we cannot be held responsible for lost or stolen packages.

Due to warehouse staffing shortages caused by COVID-19, please expect up to 4-6 business days for order processing, and an additional 1-3 business days for delivery. Thank you so much for your patience with these longer shipping times caused by COVID-19. We’re doing everything we can to get your fragrances delivered ASAP! We apologize in advance for any such delays and will keep you updated every step of the way.

When your order has shipped, you will receive a confirmation email with your tracking number.

For returns of online orders, shipping costs are the responsibility of the customer. Please email us at info@arielleshoshana.com to let us know that you would like to make a return, then mail your (carefully packaged!) product(s) to: Arielle Shoshana 2920 District Avenue Suite 145 Fairfax, VA 22031 We will issue a refund for undamaged, unopened products within 3 business days of receiving your return. If you have any questions, please contact us at info@arielleshoshana.com